Less emailing
The self-service channel reduces manual inquiries and improves customer experience. The customer gets the information they need from one place.
← Eemel One
Customer portal
The customer portal is a separate view for the customer role. The customer can see their own jobs, calendar, invoices, change requests, and job-specific message threads.
What you get
- Customer's own jobs and calendar
- Work order details and message threads
- Change requests: transfer, cancellation, other change
- Invoicing section with secure invoice links
- 1-5 star ratings for work and employee
- Internal processing queue for change requests and ratings
Communication in one place
Email, SMS, WhatsApp, and in-app messages are combined into the same conversation model. Every message has a status, error, and delivery channel – customer communication is traceable.