Terms of Use

Welcome to our Eemel and EpicSign services ("the Service"). The Service is provided by Epic Invoicing Oy, registered in Tampere, Finland (hereinafter "the Provider"). Companies using the Service ("the Customer") and the Customer's end users ("Third Parties") use it under these terms ("Terms").

The Service is accessed through a web browser at the following addresses: www.eemel.com, app.eemel.com, www.epicsign.ai, app.epicsign.ai, and any other addresses that may become necessary later.

The Provider commits to keeping the Service available around the clock. The Service is available to the Customer for as long as the Customer pays the applicable subscription fees and continues to use it.

Proper use of the Service: The Customer agrees to use the Service for lawful purposes and to comply with applicable laws and regulations.

Security: The Customer keeps user IDs and passwords confidential and does not share them with third parties.

Accuracy of data: The Customer provides and maintains accurate information about themselves and their company, such as contact and payment details.

Personal data protection: The Customer is responsible for protecting any personal data collected or processed through the Service in accordance with data protection law.

Reporting misuse: The Customer notifies the Provider immediately of any security threats or data breaches they detect.

The Customer agrees to respect the intellectual property rights of third parties, including copyrights and trademarks.

Payment obligations: The Customer must pay all fees arising from the Service on time and comply with the agreed payment terms.

Late payments: If a payment is delayed, the Customer must pay interest on arrears and collection costs. If an invoice remains unpaid for more than 3 weeks past the due date, access to the Service will be blocked.

Reporting damages: The Customer notifies the Provider of any damages or errors so the Provider can take corrective action.

The Provider is not liable for indirect or direct financial losses. If the Service is unavailable for more than 48 hours, the Provider will, at the Customer's request, compensate at most 2 months of service fees. Force majeure events (such as natural disasters or hosting outages) are excluded.

The Customer may stop using the Service at any time and request deletion of their data, where permitted by law. The Provider does not refund prepaid fees upon termination.

All data entered by the Customer is owned by the Customer. The Provider must delete the Customer's data on request after termination, unless retention is necessary to comply with legal obligations.

The Service and its content — software, text and graphics — are the property of the Provider or its licensors. The Customer may not copy, modify, distribute, sell or lease any part of the Service without the Provider's permission.

The Provider may revise the Service's fees and will inform the Customer at least 30 days before the change takes effect. If the Customer does not accept the new fees, they may terminate the Service before the new fees take effect.

The Provider commits to protecting the Customer's personal data in accordance with data protection law. The Customer must review the Service's privacy policy.

The Provider may change these Terms at any time. Changes take effect as soon as they are published. By continuing to use the Service after changes, the Customer accepts the changes.

These Terms are governed by the laws of Finland. Any disputes shall be resolved primarily through negotiation and, if necessary, in the District Court of Tampere.